JADE - ULTRA-NATURAL HAIRLINE COLLECTION - LACE TOP WIG - 24"/25" XS

In-stock items are dispatched within 1-3 business days after payment confirmation. For items requiring additional cuts or color customization, please allow 1-3 weeks for fulfillment.

Please ensure you are completely satisfied with your chosen Hair by V piece before making a purchase. By completing your payment, you agree to our terms and conditions. It is essential that you read and understand them before placing an order.

All wigs & toppers are painted by hand therefore no two units will ever be the same.

Please note that the color of your unit may vary. Despite every effort to provide accurate images of each unit, phones, computer screens and lighting cannot be relied upon to accurately represent colors.

Orders placed from outside Europe may be subject to additional customs duties, taxes, and fees. These are the responsibility of the recipient and are non-refundable in the case of returns or exchanges.

 

CUSTOM ORDER / PRE-ORDER

Depending on the selection, custom orders can take at least 4-16 weeks or 12-20 weeks. In some cases, depending on availability, an order can be in production for significantly longer. A tailor-made order is accompanied by a prior consultation/communication with Hair by V.

Payment for custom orders must be made in full before production begins. Once the order is confirmed, no changes can be made, and the order becomes non-refundable.

 

RETURN POLICY

Custom orders, pre-orders & sale items, including wigs and toppers that have been cut or colored, are non-refundable and non-exchangeable.

If you have requested to cut the lace of a wig, this is also considered a custom order, as well as a custom cut and color. Shipping costs, credit card charges, potential import duties and any other fees are non-refundable.

 

Stock / ready to ship pieces

Customers have the right to withdraw from a stock order within 14 calendar days after receiving the item.

The return shipping costs are the responsibility of the customer.

Refunds are processed within 10 working days after Hair by V receives and inspects the item. In cases where the product is found to be depreciated due to the customer’s handling, Hair by V reserves the right to issue only a partial refund.

 

Return Procedure

To return an item, send an email to info@hairbyv.shop within 7 working days of receiving the item. Once approved, the return must be completed within 14 days.

Hair by V will provide you with a return shipping label to attach to your package for shipping with DHL Express and will deduct the cost of shipping from your refund amount. For returns within Belgium, the customer is responsible for the return.

 

Hair by V only accepts your return/exchange/store credit if:

• It is in new condition, has all original tags, not been worn, used or damaged. You must ensure the item has not been altered in any way i.e. lace cutting.

• Is not soiled by fake tan, makeup or hair products. This means no washing, no dyeing, using heat tools, removing the clips or wear. When trying on the piece, please ensure your own hair/head is clean and does not contain any product or hair fibers, sprays, powders or similar. Please brush the topper or wig and ensure all the combs & clips are closed before shipping the product back. The product should be free of any odors (smoke, pets, perfumes, etc).

• Is posted back within 14 days of receipt.

 

If you fail to comply with these terms and conditions, you will not be entitled to a refund/exchange/store credit. Any returns that are worn, soiled or damaged will not be accepted and may be returned to you.

• Once we have received your return, you will receive an email notification.

• Processing of the return usually takes 10-14 working days.

• Refunds will be made immediately after processing and should show in your account within 10 days, depending on your bank’s timescales.

 

Should you have any questions, please don’t hesitate to send an email to info@hairbyv.shop